There are three types of Credential Agent users: the employee, the manager and the super user. Credential Agent reminds employee users, in advance, when their credentials are expiring so that they can be sure to renew them in advance. The software also allows employees to store their documentation online, where it is secure and cannot be lost.
Managers love Credential Agent because it puts most of the responsibility of keeping employee credentials up-to-date back on the employee. They also really appreciate having all employee documentation in one spot.
The super user gets the greatest value out of Credential Agent because the system automates, streamlines and ensures that credentialing information and documentation are in order. It is like having a virtual Credential Agent working for them. The super user can run reports to see who is out of compliance. When it comes time for an audit, the super user can hit one button to print out all pertinent documents.